Privacy Policy

U-Proof (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

When you browse this website, place an order, or contact us, we may collect:

Your name, email address, phone number and delivery address
Order history and product preferences
Messages you send us through the contact form
Technical information such as IP address, browser type, and pages visited, collected automatically via cookies and similar technologies

We do not collect or store your full card payment details — payments are processed directly and securely by our payment providers, Paystack and Payflex.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your order or enquiries
Improve this website and our product range
Send you marketing communications, where you have opted in, which you can unsubscribe from at any time
Measure the performance of our advertising, including campaigns run through platforms such as Meta (Facebook/Instagram) and Google Ads, using cookies and similar tracking technologies

3. Who We Share Your Information With

We share your information only where necessary to fulfil your order or operate this website:

Payment processors — Paystack and Payflex, to process card payments and instalment plans
Courier partners — Fastway Couriers, to deliver your order
Analytics and advertising platforms — such as Google and Meta, to measure and improve our website and advertising, where cookies are enabled

We do not sell your personal information to third parties.

4. Cookies

This website uses cookies and similar technologies to keep your cart working correctly, understand how visitors use the site, and measure the performance of our advertising. You can control or disable cookies through your browser settings; please note some parts of the website, such as the shopping cart, may not function correctly without them.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

7. Your Rights

Under POPIA, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information, subject to any legal obligation we may have to retain it
Object to the use of your information for direct marketing at any time

To exercise any of these rights, contact us at info@uproof.co.za.

8. Complaints

If you believe we have not handled your personal information appropriately, you may lodge a complaint with South Africa’s Information Regulator (www.justice.gov.za/inforeg).

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page.

10. Contact Us

For any questions about this policy or your personal information, contact us at info@uproof.co.za or +27 (0) 11 450 1234.